An ex-bartender at the historic Marriott Hotel Syracuse says that the mandatory "service" fee that was collected by the hotel never reached the workers who were supposed to be earning those tips. The "service fee" apparently gave the impression that the charge was a form of gratuity typically reserved for banquet workers, and the hotel instead collected it as an "administrative fee." There was also apparently a policy of not clarifying when this service fee didn't apply towards gratuity which had caused workers to suffer. State law requires that administrative fees be clearly identified to avoid confusion with gratuity, which puts Marriott at odds with its workers and the law.
The defendants are seeking class action status for this lawsuit which was filed on the seventeenth. They don't know how much money the hotel collected as an administrative fee but it's believed to be in the $1 million range.
This lawsuit is ongoing but from where I stand it doesn't look good for Marriott. Our Syracuse service industry folks are hard working and kind people, I hope they get what they deserve out of this!